Terms and Conditions

Welcome to Zuri Threads, where we celebrate African fashion through stylish, modern, and versatile pieces designed to help you feel confident, comfortable, and beautifully you.

We want your shopping experience with us to be enjoyable and straightforward. These Terms and Conditions explain the guidelines that apply when you browse our website, place an order, or purchase our products.

By using our website or placing an order with Zuri Threads, you agree to the terms outlined below. Please take a moment to read them before making a purchase.

1. About Zuri Threads

Zuri Threads is an African fashion brand based in Nairobi, Kenya, offering a collection of stylish clothing and accessories inspired by the beauty and versatility of African fashion.

Our collection includes kaftans, kimonos, dresses, two-piece sets, palazzo outfits, jackets, bags, jewellery, and other fashion pieces selected to complement your personal style.

In these Terms and Conditions, “Zuri Threads,” “we,” “us,” and “our” refer to our business, while “you” and “your” refer to our customers and website visitors.

2. Using Our Website

We welcome you to explore our website and shop our collection. When using our website, you agree to:

  • Provide accurate information when placing an order.

  • Use the website for lawful purposes.

  • Ensure that your contact and delivery details are correct.

  • Avoid activities that may interfere with the security or proper functioning of the website.

We reserve the right to restrict access to our website or decline orders where there is a legitimate reason, such as suspected fraud or misuse of our services, subject to applicable law.

3. Products and Descriptions

We do our best to ensure that every product is presented accurately, including its colour, fabric, design, size, and other relevant details.

Please keep the following in mind when shopping:

  • Colours may appear slightly different depending on your device, screen settings, and lighting conditions.

  • Product measurements and sizing information are provided to help you choose the most suitable fit. Please review these details before placing your order.

  • African print fabrics may have slight variations in patterns or print placement.

  • Product availability may change depending on stock levels.

If you need more information about a product before purchasing, please contact us. We will be happy to help you make an informed choice.

4. Orders and Order Confirmation

Please review your selected products, sizes, quantities, and delivery details carefully before completing your order.

Once you submit an order, we will review and process it according to our order procedures. An order is considered confirmed when we communicate our acceptance through our designated order confirmation process.

We reserve the right to decline or cancel an order where a product is unavailable, a pricing or listing error has occurred, payment cannot be verified, or there is reasonable suspicion of fraudulent activity.

If we cancel an order for which payment has already been received, we will notify you and arrange an appropriate resolution, including a refund where applicable.

5. Prices and Payments

All prices displayed on our website are in Kenyan shillings (KSh), unless otherwise stated.

  • Prices may change without prior notice. However, changes will not ordinarily affect orders that have already been confirmed.

  • Payment must be made using the payment methods provided at checkout or communicated through our official business channels.

  • Orders may only be processed once the required payment has been verified.

  • Please ensure that you pay the correct amount and follow the payment instructions provided.

For your security, never share your M-Pesa PIN, banking PIN, or other confidential payment credentials with anyone.

6. Delivery and Shipping

We aim to deliver your purchases safely and within the estimated delivery period communicated to you.

Please note the following delivery conditions:

  • Applicable delivery charges will be communicated or displayed before you complete your purchase.

  • Delivery timelines may vary depending on your location, courier availability, public holidays, weather, and other circumstances beyond our reasonable control.

  • You are responsible for providing a correct delivery address, telephone number, and any necessary directions.

  • Please ensure that you or an authorised recipient is available to receive the order.

  • If delivery cannot be completed because of incorrect delivery details or because you are unavailable to receive your order, you will be responsible for any additional delivery fee incurred when arranging redelivery.

If your delivery is delayed or you experience a delivery problem, please contact us through our official customer service channels so that we can assist you.

For information about exchanges and refunds, please refer to our separate Exchange and Refund Policy.

7. Order Cancellations and Changes

We understand that you may occasionally need to change or cancel an order. If this happens, please contact us as soon as possible.

Whether we can accommodate your request will depend on the stage of processing. Once an order has been packed, dispatched, or handed over to a delivery service, changes or cancellations may no longer be possible.

Any cancellation, refund, or other remedy will be handled in accordance with our applicable policies and Kenyan law.

8. Intellectual Property

All original content on the Zuri Threads website, including our brand name, logo, product photographs, graphics, written descriptions, and other original materials, belongs to Zuri Threads or is used with appropriate permission.

You may not copy, reproduce, distribute, modify, or use this content for commercial purposes without our prior written permission, except where permitted by law.

Purchasing a product from us does not transfer ownership of our brand or intellectual property to you.

9. Customer Reviews and Testimonials

We appreciate customers who take the time to share their experiences and feedback about our products.

When submitting a review or testimonial, please ensure that it reflects your genuine experience and does not contain unlawful, misleading, abusive, or infringing content.

We may display customer reviews on our website to help other shoppers make informed decisions. If we wish to use identifiable customer photographs or personal information in promotional materials, we will obtain the appropriate permission where required by law.

10. Privacy and Personal Information

We respect your privacy and are committed to handling your personal information responsibly.

When you shop with us, we may collect information such as your name, telephone number, delivery address, and order details to process your purchase, arrange delivery, communicate with you, provide customer support, and meet our legal obligations.

We take reasonable steps to protect your information and handle it in accordance with applicable Kenyan data protection laws.

For more details about how your information is collected, used, stored, and protected, please read our Privacy Policy on our website.

11. Liability and Responsibility

We take reasonable care to provide accurate product information, process orders correctly, and deliver the services we offer.

However, delays or disruptions may sometimes occur because of circumstances beyond our reasonable control, including courier interruptions, severe weather, or other unexpected events.

To the extent permitted by law, Zuri Threads will not be liable for indirect or consequential losses arising from such circumstances.

Nothing in these Terms and Conditions excludes or limits any liability or customer rights that cannot lawfully be excluded or limited under Kenyan law.

12. Circumstances Beyond Our Control

Unexpected events may sometimes affect our ability to process or deliver orders as planned. These may include severe weather, transport disruptions, public emergencies, or interruptions to essential services.

When such circumstances arise, we will make reasonable efforts to communicate significant delays and fulfil our obligations as soon as reasonably possible.

13. Changes to These Terms and Conditions

We may update these Terms and Conditions when necessary to reflect changes in our business, products, services, or legal requirements.

Whenever we make changes, the revised version will be published on this page together with the updated date.

We encourage you to review this page occasionally so that you remain informed about the terms that apply when shopping with Zuri Threads. Changes will be applied in accordance with applicable law and any existing contractual obligations.

14. Governing Law

These Terms and Conditions are governed by the laws of Kenya.

Any dispute relating to purchases made through Zuri Threads will be handled in accordance with applicable Kenyan law and the procedures of the relevant competent authorities or courts.

15. Contact Us

If you have any questions about these Terms and Conditions, need assistance with an order, or would like clarification about any of our policies, please get in touch with us.

You can contact Zuri Threads through the official telephone number, WhatsApp number, or business email address listed on our website. We will be happy to assist you.

 

Zuri Threads
Nairobi, Kenya

Thank you for choosing Zuri Threads. We truly appreciate your support and the confidence you place in our brand.

We look forward to helping you find beautiful African fashion pieces that suit your style and make you feel confident, comfortable, and beautifully you.

Last updated: 16 October 2026.