Privacy Policy
Last updated: 16 October 2026.
Your Privacy Matters to Us
At Zuri Threads, we value the trust you place in us when you shop with our brand. We understand that sharing personal information requires confidence, and we are committed to treating your information with care, respect, and responsibility.
This Privacy Policy explains how Zuri Threads collects, uses, stores, shares, and protects your personal information when you visit our website, interact with our brand, or contact us.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.
1. Information We Collect
Depending on how you interact with Zuri Threads, we may collect the following types of information.
Personal and Contact Information
This may include your name, telephone number, email address, and other contact details you provide when communicating with us or using our website.
Order and Transaction Information
We may collect information relating to your purchases, order history, transaction references, payment status, and other details needed to manage our business records.
We do not intend to collect or store your confidential payment credentials, such as your M-Pesa PIN or banking PIN.
Delivery Information
When you request delivery, we may collect your delivery address, location details, and instructions necessary to help deliver your purchases.
Website and Technical Information
When you browse our website, certain technical information may be collected automatically. Depending on the website tools and settings in use, this may include your IP address, browser type, device information, pages visited, and interactions with the website.
This information helps us understand how visitors use our website and identify technical issues.
Communications and Feedback
We may retain messages, enquiries, feedback, and other information you voluntarily provide when contacting us through our website, email, telephone, WhatsApp, or other official channels.
2. How We Use Your Information
We collect and use personal information only for purposes that are relevant to our business and permitted by applicable law.
These purposes may include:
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Managing customer accounts and enquiries: To respond to questions, provide assistance, and communicate with you.
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Maintaining business records: To keep accurate records of transactions and customer interactions.
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Improving our website: To understand visitor behaviour, identify technical problems, and improve website performance.
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Enhancing customer experience: To understand customer needs and improve our products and services.
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Sending business communications: To share information about your enquiries, transactions, or services you have requested.
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Marketing: To send promotional messages about new collections, products, or brand updates where we have an appropriate legal basis and any required consent.
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Preventing fraud and misuse: To protect our business, customers, website, and transactions.
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Meeting legal obligations: To comply with applicable laws, regulations, and lawful requests from authorised authorities.
We do not use personal information for purposes that are incompatible with the reasons it was collected, unless permitted by law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small files stored on your device that can help a website remember certain information about your visit.
Depending on the tools enabled on our website, cookies may be used to:
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Support essential website functions.
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Remember certain preferences.
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Understand website traffic and visitor behaviour.
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Improve website performance.
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Support advertising or marketing activities, where applicable.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some website features function.
Where required by law, we will seek consent before using non-essential cookies or similar tracking technologies.
4. How We Share Your Information
We respect your privacy and do not sell your personal information to third parties.
However, we may share relevant information with trusted third parties when necessary for legitimate business purposes, including:
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Delivery and courier services: To provide the information required to deliver your purchases.
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Payment service providers: To facilitate and verify payments.
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Website hosting and technology providers: To maintain our website, systems, and digital services.
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Analytics and marketing providers: To understand website performance or support marketing activities where applicable.
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Professional advisers: Such as accountants, auditors, or legal advisers, where necessary.
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Public authorities: Where disclosure is required by law or is otherwise legally permitted.
We aim to share only the information reasonably necessary for the relevant purpose. Where appropriate, we take steps to ensure that service providers handle personal information securely and in accordance with their legal obligations.
5. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access restrictions, secure systems, appropriate account controls, and the use of service providers that support secure data handling.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure. We therefore encourage you to protect your own devices and accounts and avoid sharing confidential information through unsecured channels.
If a personal data breach occurs, we will respond in accordance with applicable legal requirements.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business administration, record-keeping, customer service, dispute resolution, and compliance with legal obligations.
The retention period depends on the type of information, why it was collected, and whether applicable law requires us to retain it for a specific period.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to any legal retention requirements.
7. Your Privacy Rights
Under applicable Kenyan data protection law, you may have rights regarding the personal information we hold about you.
Depending on the circumstances, these rights may include:
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Right to be informed: To understand how your personal information is collected and used.
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Right of access: To request access to personal information we hold about you.
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Right to correction: To request the correction of inaccurate or incomplete information.
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Right to deletion: To request the deletion of personal information where the law permits.
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Right to object: To object to certain types of processing, including direct marketing where applicable.
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Right to withdraw consent: Where processing is based on your consent, you may withdraw it, subject to applicable legal requirements.
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Right to complain: To raise a concern with the relevant data protection authority if you believe your information has been handled unlawfully.
These rights are subject to applicable legal conditions and exceptions.
To exercise a privacy right, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to your request.
8. Marketing Communications
We may occasionally share updates about our brand, new collections, or other products and services where permitted by law.
Where marketing communications require your consent, we will seek that consent before sending them. You may opt out of promotional emails or messages at any time by following the unsubscribe instructions provided or contacting us directly.
Please note that opting out of marketing communications will not necessarily stop essential messages relating to transactions or enquiries you have initiated.
9. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, payment services, social media platforms, or other external services.
These third parties may have their own privacy policies and practices. Zuri Threads does not control how independent third parties collect or use information through their services.
We encourage you to review the privacy policies of external websites and services before sharing personal information with them.
10. Children’s Privacy
Our website and services are intended for general shopping audiences and are not designed to collect personal information from children unlawfully.
Where consent or another legal basis is required for processing a child’s personal information, we will handle that information in accordance with applicable law and any required parental or guardian authorization.
If you believe a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.
11. International Data Transfers
Some of the service providers we use may store or process information outside Kenya.
Where personal information is transferred outside Kenya, we will take the steps required by applicable data protection law to ensure that the transfer has an appropriate legal basis and that suitable safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, service providers, or legal requirements.
Any revised version will be published on this page together with an updated date. We encourage you to review this page periodically to stay informed about how we handle personal information.
Where required by law, we will provide additional notice or seek consent before implementing relevant changes.
13. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact us through the official business contact details listed on our website.
When contacting us about a privacy request, please describe your concern or request clearly so that we can direct it to the appropriate personnel.
We appreciate the trust you place in Zuri Threads and remain committed to handling your personal information responsibly.