FAQ

Product

At Zuri Threads, we mainly use cotton Kitenge (Ankara) to create beautiful African-inspired outfits. We also offer pieces made from Batik, linen, and other fabrics. To help you shop with confidence, we clearly indicate the material used in the description of each outfit, so you know what you are purchasing.

At Zuri Threads, we offer a variety of African fashion pieces and accessories, including kaftans, kimono, dresses, two-piece sets, palazzo pants, jackets, jumpsuits, and accessories.

Yes, we deliver countrywide.

Please contact us as soon as possible after receiving your order. Include your order details and clear photographs or videos showing the issue so our team can review it and guide you on the next steps.

 

You can shop directly through our website by selecting your preferred items, choosing the available size or options, and following the checkout instructions.

You can also visit either of our physical stores for assistance with your purchase.

Please contact us as soon as possible if you need to change or cancel an order. Whether we can accommodate your request depends on the stage of processing. Changes may not be possible once an order has been dispatched.

You can reach us through the official telephone number, WhatsApp number, or business email address listed on our website. You can also visit either of our Nairobi stores during opening hours.

Payments

Our general policy is that we do not offer refunds for change of mind, incorrect size selection, or personal preference. Certain remedies may be available where required by applicable law.

Please refer to our Exchange and Refund Policy for more information.

Yes. Payment must be completed and verified before your order can be processed, unless we have explicitly agreed otherwise.

Delivery charges may be separate from product prices. Any applicable delivery fees will be communicated or displayed before you complete your purchase.

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