Exchange and Refund Policy

 

Welcome to Zuri Threads, where we celebrate African fashion through stylish, modern, and versatile pieces designed to help you feel confident, comfortable, and beautifully you.

To help make your shopping experience as smooth and enjoyable as possible, we kindly invite you to read our Exchange and Refund Policy carefully before making a purchase. This policy explains the conditions under which exchanges are accepted and how we handle refund requests.

Thank you for choosing Zuri Threads and allowing us to be part of your style journey.

1. No Refunds

All sales are final. Zuri Threads does not offer refunds for change of mind, incorrect size selection, or personal preference.

We encourage all customers to carefully review product descriptions, sizes, colours, and other details before placing an order.

This policy does not exclude any refund or other remedy required under applicable law.

2. Exchange Policy

We accept eligible exchange requests within the following timeframes:

  • Within Nairobi: Exchange requests must be made within 24 hours of receiving your order.

  • Outside Nairobi, within Kenya: Exchange requests must be made within 3 days of receiving your order.

  • Outside Kenya: Exchange requests must be made within 7 days of receiving your order.

All exchange requests must be communicated to Zuri Threads within the applicable timeframe. Requests made after these deadlines will not be accepted, except where otherwise required by law.

3. Conditions for Exchanges

To qualify for an exchange, the item must:

  • Be unworn, unused, unwashed, and in its original condition.

  • Be free from stains, odours, damage, or signs of wear.

  • Have all original tags and packaging intact, where applicable.

  • Be accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions will not qualify for an exchange, subject to applicable legal requirements.

4. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery. Include your order details and clear photographs or videos showing the issue.

Our team will review your concern and advise you on the appropriate resolution in accordance with this policy and applicable law.

5. Items Not Eligible for Exchange

Exchanges will not be accepted for items that:

  • Have been worn, washed, or altered.

  • Have been damaged through customer misuse or improper handling after delivery.

  • Show stains, odours, or signs of wear.

  • Are returned outside the applicable exchange period.

We reserve the right to decline an exchange if the item does not meet the stated conditions, subject to any rights provided under applicable law.

6. How to Request an Exchange

To request an exchange, please contact Zuri Threads through the official customer service channels listed on our website.

Please provide the following information:

  • Your order number or proof of purchase.

  • The item you wish to exchange.

  • The reason for the exchange.

  • Clear photographs or videos of the item, where relevant or requested.

Please wait for confirmation and instructions from our team before sending the item back. This helps us review your request and guide you through the exchange process.

7. Contact Us

If you have any questions about this policy or need assistance with an exchange, please contact Zuri Threads through the telephone number, WhatsApp number, or business email address provided on our website.

We will be happy to assist you.

Thank you for shopping with Zuri Threads. We appreciate your trust and support and look forward to helping you find pieces you love.

Zuri Threads — In Every Occasion, We Make It Special.